Hey there, fellow Nomads! After much thought, Nomad will be making the following amendment to our recently updated return policy.
Moving forward, all modem purchases will come with a 30-day Trial Period. If you don’t like it for any reason, ship it back to us and we will give you a full refund on the modem. All returns must be made in accordance with our return policy outlined here in our Terms of Service.
At Nomad, our true focus is to help those living in rural communities who need access to fast, reliable Internet service. We feel for them. We founded our company for them. We empathize with them, and we are them.
While our network grows, we understand our modems and service cannot yet meet every customer’s need, though we are striving to get to that point. We know we need to show our mission and our passion through our actions. For too long we fell short in making important improvements to our business, and we are working tirelessly to turn that around.
We believe in what we sell, and as such we will stand behind you in getting access to the service you need, even if that service is not with Nomad.
More than anything, we want to win back the confidence of our customers, past, present, and future. Nomad is about people. We know we have issues with our customer service. We are working on hiring folks from rural communities, so we can launch phone support to all customers. We are getting better every day, and will continue to improve our processes and policies to give our customers the service they deserve!
Stay tuned for more updates!
Jaden
PS. Give us some time to update our website return policy. I will leave this here. Take a screenshot if you need to. We want to work for you, and we don’t want to prevent anyone from getting access to the services they need, because that is our mission above all.
If you want to work for Nomad, we would love to have you! Please email us at: jobs@hxo.com
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